Terms of service

1. General provisions

These terms of service (Terms) are issued by MB “Etapai”, company code 307566317, registered address Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania, email info@etapai.lt, phone +370 647 33266 (“Etapai” or “we”).

The Terms apply to the etapai.lt website and Etapai project-management platform (together, the Services).

Creating an account establishes the general platform and account relationship. Each order for a paid Plan establishes the relevant paid subscription contract or order. A consumer withdrawal period for a newly purchased paid service runs from the relevant paid contract or order, not from an earlier registration of a free account.

At registration and when ordering a Plan, you must be able to review the applicable Terms version and expressly accept it where the law requires. You can save or print the current text.

Personal-data processing is described in the Privacy Policy. The Privacy Policy is not itself part of these Terms.

If you use the Services for a legal entity, you confirm that you are authorised to bind it.

2. Definitions

Services

the etapai.lt website, Etapai platform and related features and support.

User

a person holding an Etapai account or using the Services.

Account

a user’s personal access to the platform.

User Content

data, documents, photos, text and other information you upload or create.

Consumer

a natural person acting outside their trade, business or profession.

Plan

the scope, term and price of Services shown before ordering.

3. Account and security

The Services are intended only for legally capable natural persons aged 18 or older and legal entities.

You must provide accurate registration information, keep it current, safeguard personal credentials with reasonable care, and promptly notify info@etapai.lt of suspected unauthorised use.

You are responsible for account activity caused by your actions or failure to protect credentials. This does not transfer responsibility for incidents attributable to Etapai systems, security failures, or other circumstances for which we are responsible under applicable law or where responsibility cannot legally be transferred.

You may not transfer an Account unless platform functionality expressly permits it.

4. Services and service changes

The platform helps plan construction, renovation or land projects, schedules and budgets, store documents and manage project information. Etapai is project-management software, not a provider of construction, design, supervision, legal, accounting, financial or safety advice.

We may change, add or remove features for technical development, security, legal or regulatory requirements, infrastructure changes, prevention of abuse, compatibility requirements, third-party integration changes or service improvement. Changes must be justified and proportionate.

Where required by law, changes to an ongoing consumer digital service will be made without additional cost. We will give clear advance notice on a durable medium of a change that materially negatively affects a Consumer’s access to or use of the Services, explaining its nature, timing and any statutory right to terminate without charge.

Continued use alone is not unconditional acceptance where mandatory law requires express consent, more information or another remedy. This process is aligned with section 16 on changes to the Terms.

Beta features may be unstable, changed or removed, without limiting mandatory Consumer rights.

The Services require an internet connection and a compatible, updated browser; you bear your own equipment and connectivity costs.

5. Your content, copies and retrieval

User Content remains yours. To operate and secure the Services, you grant us a non-exclusive, royalty-free licence to store, copy, display and technically process it only as necessary for delivery, security and business continuity. The licence lasts while the content is lawfully retained in our systems.

You are responsible for having the right to provide content and other people’s data. Personal-data processing is described in the Privacy Policy.

We may maintain backup or disaster-recovery copies as part of operating and securing the Services. They are not a user-controlled archive or backup service, so you should retain your own copies of critical documents. This does not exclude mandatory Etapai liability for data loss where liability cannot legally be excluded.

After termination, eligible User-created non-personal content may, upon request, be retrieved within a reasonable period, free of charge and in an appropriate commonly used and machine-readable format where and to the extent required by consumer digital-service law. This does not promise that self-service export currently exists; until a technical facility is implemented, contact info@etapai.lt.

6. Acceptable use and illegal content

Use the Services lawfully and fairly. You must not upload illegal, rights-infringing, deceptive, threatening or malicious content; access systems unlawfully, bypass security, disrupt operation, send spam, scrape data or resell features without permission.

When we receive a sufficiently precise notice or otherwise become aware of potentially illegal content, we may assess it and, where justified, restrict visibility, remove content or proportionately restrict an Account. We do not undertake to actively monitor all content. Where required, we will inform an affected User of the restriction reasons and available redress, unless legal or security grounds prevent this.

For now, report potentially illegal content to info@etapai.lt and precisely identify its location and legal concern. You may also open the separate Report illegal content page. Its electronic form is prepared, but submission is not yet enabled.

7. Paid Plans, renewal, cancellation and refunds

Plan scope, term, prices and taxes are shown before ordering. Ordering a paid Plan concludes the relevant paid subscription contract and payment is made in advance.

Unless stated otherwise before ordering, a subscription automatically renews for the same period at the then-current price. You can turn off automatic renewal in Account settings before the current period ends. This prevents a future renewal; it is not itself statutory withdrawal from a newly concluded distance contract.

We will give at least 30 days’ notice of a price change for the next period. You may cancel renewal before it takes effect.

Payments may be administered by a payment provider we engage. Etapai does not store complete payment-card details. If payment is overdue, we will remind you and may restrict paid features after a reasonable period, subject to mandatory law.

To the extent permitted by law, ordinary voluntary cancellation does not result in a refund for a period already begun. This does not limit withdrawal rights, remedies for non-conforming digital services, proportionate price reduction, termination, refund or other mandatory rights, and those remedies do not depend solely on proving Etapai’s fault.

8. Consumer right of withdrawal

A Consumer generally has 14 days to withdraw from a distance contract without giving a reason. For a paid Plan, this runs from conclusion of the relevant paid contract or order, not registration of a free Account.

You may notify withdrawal by an unequivocal statement to info@etapai.lt or, once electronic submission is technically enabled, use the separate contract-withdrawal form page. It is sufficient to send the notice before the 14-day period expires.

If you expressly request performance during the withdrawal period, on withdrawal you may have to pay proportionately for the part supplied before notice. The right expires only under statutory conditions, including any required prior consent and acknowledgement. Refunds are made according to statutory process and deadlines.

Standard declaration: “I give notice that I withdraw from my contract for the identified Etapai Plan. My name, email, order / subscription / account identifier (if known) and declaration date are set out in the separate form.”

This right does not apply to legal entities or natural persons acting for business or professional purposes.

9. Consumer digital-service rights

Consumers retain mandatory rights concerning conformity of digital services, including applicable functional and security updates. If the Service does not conform, a Consumer may require it to be brought into conformity and, where the law provides, obtain a proportionate price reduction, terminate the contract or use other statutory remedies. These Terms create no additional commercial warranty and do not limit mandatory rights.

10. Intellectual property

The platform, code, design, marks and content we create belong to us or are lawfully used. During the contract, we grant a non-exclusive, non-transferable right to use the platform under these Terms.

We may use feedback you voluntarily provide to improve the Services without payment, while not disclosing confidential information or taking ownership of your User Content.

11. Availability and maintenance

We aim to keep the Services available but do not guarantee uninterrupted operation. Where practical, we give advance notice of longer planned maintenance. Mandatory Consumer rights and responsibility for suppliers we engage remain unaffected where they cannot be limited.

Send questions and reported faults to info@etapai.lt; we will respond as soon as reasonably possible on business days.

12. Liability

Consumers. Etapai’s liability and Consumer remedies are governed by applicable mandatory law. The contractual cap below for business Users does not apply to Consumers, and nothing in these Terms limits rights or remedies that cannot legally be limited.

Etapai is project-management software and does not assume responsibility for construction or renovation work performed by contractors; contractor delay or quality; project budget overruns caused by project decisions, estimates, contractors or other participants; decisions made independently by the User; or architectural, engineering, legal, accounting, financial, safety or other professional decisions. These exclusions do not apply to the extent damage legally results from Etapai’s own failure and liability cannot be excluded.

Non-Consumers / business Users. We are liable only for direct losses caused by our fault. To the maximum extent permitted, we exclude lost profit or revenue and indirect, special or consequential losses. Aggregate liability in the relevant 12-month period is capped at amounts paid for the Services in that period, or EUR 100 for free Services.

All Users. Limitations do not apply to intentional conduct, gross negligence, death or personal injury, or other liability that cannot legally be limited. Neither party is liable for non-performance caused by force majeure beyond its reasonable control, to the extent permitted by law.

13. Term and termination

The general Account relationship continues until the Account is closed or the contract ends. Cancelling automatic renewal means the paid subscription will not renew after its current period; Account closure and statutory withdrawal are separate actions.

We may terminate on at least 30 days’ notice. We may immediately restrict or terminate access for a material Terms breach, illegal activity, a security threat, abuse, fraud or attempted fraud, or another serious breach, subject to proportionality and mandatory law.

If we terminate a prepaid subscription for a reason not caused by User breach, abuse, unlawful activity or another legally justified User-related reason, we will, where appropriate, refund the unused prepaid period proportionately.

Save needed content before closing an Account. Mandatory retrieval rights in section 5 remain; we do not currently promise a self-service export facility.

After termination, personal data continues to be processed and deleted as described in the Privacy Policy.

14. Third-party services

Independent third-party websites, integrations or services that you select or contract for are governed by their terms. To the fullest extent permitted, we are not responsible for the content, operation or privacy practices of those independent services.

We ourselves engage hosting, infrastructure, email, payment and other subcontractors to deliver the Etapai Services. A failure being caused by our supplier or subcontractor does not by itself release Etapai from responsibility to you under these Terms or applicable law.

15. Personal data and data-processing agreement

Purposes, legal bases, retention and data-subject rights are described in the Privacy Policy.

Where Etapai processes personal data on behalf of a business customer as processor, that processing must be governed by an appropriate GDPR Article 28 data-processing agreement (DPA); this does not depend merely on the customer requesting one. Until a separate DPA is prepared and made contractually applicable, Etapai must not accept such B2B processing relationships.

16. Changes to these Terms

We may change the Terms for legal, service, security or technical changes, and for pricing or business-model changes where lawful. A reason must be valid and a change proportionate.

We will clearly notify registered Users of material changes by email or in-platform notice in advance, normally at least 14 days before they take effect and earlier where law or contract requires. The notice will explain the nature, effective date and applicable rights.

Where mandatory law requires express consent, we will request it; continued use alone will not suffice. Where applicable, a Consumer who does not agree may terminate without charge and use other statutory rights. Changes to Service features are also governed by section 4.

17. Governing law and disputes

Lithuanian law applies without depriving a Consumer of mandatory protection in their country of residence. Send complaints to info@etapai.lt; we will respond within 14 days.

If unresolved, a Consumer may request out-of-court resolution from the State Consumer Rights Protection Authority, A. Goštauto g. 12, 01108 Vilnius, Lithuania, email tarnyba@vvtat.lt, vvtat.lt.

18. Final provisions and contact

If a provision is invalid, the remainder stays effective. These Terms and the chosen Plan description presented at ordering constitute the agreement about the Services; personal-data processing is separately described in the Privacy Policy.

You may not transfer your rights and obligations without our written consent. We will notify you of a transfer on a reorganisation or business transfer and provide mandatory rights. We send notices to the Account email or in the platform; write to us at info@etapai.lt.

The Terms are drawn up in Lithuanian. The English translation is for convenience; the Lithuanian text prevails in case of discrepancy.

MB “Etapai”

company code 307566317

Address

Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania

Email

info@etapai.lt

Phone

+370 647 33266